how to shop internationalPlacing your order with us is simple.
Select your international shipping destination by either:
1. Clicking on the "International Shipping" under the Learn More section at the bottom right of our home page
2. Or you can just click here.
After selecting the destination country the currency will automatically default to the currency of that country; however you may also choose to select a currency of your choice.
Click the Update Country and Currency button.
The page will refresh then click either Continue Shopping or the Checkout button.
Once you continue shopping or go to the checkout, all pricing will now be updated to reflect the currency of your choice throughout the site and shopping bag.
| Pricing and Promotions
International orders are not eligible for:
Other promotional restrictions may apply. Please contact us with any questions.
Foreign exchange rates are determined by FiftyOne and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
Exchange rates are updated on a daily basis. You will receive a message if exchange rates have been updated while you are shopping.
Duties and Taxes
Your order total is guaranteed at the exchange rate set when your order is placed. International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout and can be viewed under "Duties & Taxes."
Duty, customs tariffs and VAT are set by the destination country. They are determined based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that FiftyOne supports. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by FiftyOne during Checkout.
Visa, MasterCard, American Express and China Union Pay
Price adjustments cannot be made on international orders.
Gift Cards and e-Gift Cards are not available for purchase or redemption on international orders.
Please note there are some items that are not eligible for international shipping.
The maximum order value for international shipment is USD $2,500.
Cancelling an Order
Once your order has been processed it cannot be changed or canceled. Please make sure to review the details of your order before you checkout. If an item is canceled from your order for any reason, you will not be charged for the items.
Sign in/Create an Account
Sorry, the "My Account" feature is not yet set up for our international shoppers.
If you need help, our Customer Service agents are here to assist (English speaking only). Please call 00-1-954-970-2205
Hours: Mon-Sat: 8am-9pm and Sun: 10am-6pm (EST)
Feel free to email us anytime from our Contact Us page.
| You asked for it and now we have it! We are now able to offer international shipping. FiftyOne is our trusted shipping partner. Your order will be processed in your preferred currency and your total is guaranteed at the current exchange rate at the time you submit your order.
We now offer international shipping to over 80 shipping destinations worldwide.
DHL Express Delivery Time Frame:
If you need to return your Lane Bryant or Catherines merchandise, you may do so within 60 days of purchase. Merchandise must be unwashed and unworn and have the original tags when being returned.
Returns for our retail partners vary, please see their individual policies in the FAQ's.
Returns will be credited back to your original payment method and shipping charges are not eligible for a refund.
How to Return Your Merchandise
Step 1: Contact our Customer Service agents at 00-1-954-970-2205 or send an email from Contact Us within 60 days from the date your package shipped.
Step 2: Ask for your Return Merchandise Authorization number.
Step 3: You will be emailed your Return Merchandise Authorization label and directions. Please follow the three steps provided in the email titled Return Merchandise Authorization Received.
Note: Return shipping costs to the international return destination are your responsibility and will be deducted from your return refund. The return will be made at the same exchange rate as the time of purchase, and your refund will include any customs tariffs and taxes originally paid on the order.
Sorry, no exchanges are available at this time. Please return your original item for a refund and then place a new order.
|Once your order has shipped, you will receive a "Shipment Confirmation" email with your order number. After you have your order number click here to view your order status information and track your order.|