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Gift Card/E-Gift Card FAQs[X]

Gift Card/E-Gift Card FAQs


Important message for users trying to redeem gift cards issued by American Express, Discover, MasterCard and Visa!

We cannot process gift cards issued by American Express, Discover, MasterCard and Visa. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact customer service to remove the authorization, please do not attempt to use a gift card issued by American Express, Discover, MasterCard or Visa.

Please note: when using both a gift card and a credit card to make a purchase, we will place an authorization hold on your credit card for the full amount of the order for up to five (5) business days, until the hold is released by your bank.

The authorization hold will affect your available funds until released. When we charge you, we will deduct the gift card amount and your credit card will be charged the correct amount.

Additional information about our Gift Cards?
Q: What is a Catherine's E-Gift Card?
A: The Catherine's E-Gift Card works just like a Gift Card but it is sent electronically to an e-mail address. You specify the recipient?s e-mail address and we notify her of her gift. The recipient can redeem the E-Gift Card online, or she can print it and take it to any Catherine's store for redemption.

Q: Do you sell Catherine's Gift Cards/E-Gift Cards online?
A: Yes. They are available in any denomination to $999.99. Purchase a Catherine's Gift Card/E-Gift Card.

Q: How do I check the balance of my Gift Card/E-Gift Card?
A: Please call 800-478-2921 to check the balance of your Gift Card/E-Gift Card.

Q: Can I replace a lost or stolen Gift Card/E-Gift Card?
A: Catherine's cannot be responsible for lost or stolen Gift Cards/E-Gift Cards.

Q: Do Gift Cards/E-Gift Cards have an expiration date?
A: If a purchase is for less than the amount of the Gift Card/E-Gift Card, the balance will stay on the card until it is used.

Q: Can I use a coupon to purchase a Catherine's Gift Card/E-Gift Card?
A: No. Promotional discounts cannot be used toward the purchase of a Catherine's Gift Card/E-Gift Card.

Q: Can I reload my Gift Card/E-Gift Card online or in a Catherine's store?
A: Catherines.com and Catherine's stores are not able to reload Gift Cards/E-Gift Cards at this time.

Q: Can I pay my Catherine's Credit Card balance with my Catherine's Gift Card/E-Gift Card?
A: No. Gift Cards/E-Gift Cards cannot be used as payment toward a Catherine's Credit Card balance.

Q: How do I know if my E-Gift Card order has been accepted and sent to the recipient?
A: You will receive an e-mail from catherines.com confirming that the E-Gift Card was sent to the recipient and informing you of the amount charged to your credit card.

Q: How long does it take for catherines.com to process and send an E-Gift Card?
A: E-Gift Cards are processed and e-mailed to the recipient within a few hours of credit approval, barring any technical difficulties.

Q: What happens after I purchase an E-Gift Card?
A: You will receive an order confirmation e-mail as well as a shipping confirmation e-mail once the E-Gift Card has been sent to the recipient’s e-mail address. The recipient gets an e-mail confirming her gift, including information on how to retrieve and use the E-Gift Card. You will receive an e-mail once the recipient has picked up the E-Gift Card.

Q: What if my recipient never got the E-Gift Card or the e-mail was deleted?
A: For security purposes, only the purchaser has the ability to resend the E-Gift Card. Check your order status and follow the instructions for resending.

Q: What if my recipient got the E-Gift Card but cannot open or print it?
A: If the E-Gift Card cannot be opened or printed, please send us an e-mail.

Q: What if my E-Gift Card was delivered to the wrong e-mail address?
A: It is the responsibility of the purchaser to provide the correct e-mail address of the recipient. Catherines.com is not responsible for E-Gift Cards sent to a valid but unintended e-mail address. To ensure successful delivery, we recommend you verify the recipient’s e-mail address prior to placing your order.

Q: Can I purchase an E-Gift Card for someone outside the United States?
A: Yes. However, catherines.com ships orders only to the United States, Puerto Rico, the U.S. Virgin Islands and APO addresses.

Q: How do I use my Gift Card/E-Gift Card as payment?
A: To redeem your Gift Card/E-Gift Card online, shop at catherines.com and then proceed to checkout. At the checkout page, select "Gift Card" as your payment option. Then enter the 16-digit Gift Card/E-Gift Card number and 4-digit CVV number. These numbers are located on your Gift Card/E-Gift Card.

To redeem at a store, just bring in your Gift Card or printed E-Gift Card and present it at time of purchase.


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